Website privacy notice

Who handles your information

SO CRITICAL LTD is the controller for website enquiries and operates StableHQ. Registered in England and Wales, company number 17488326. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

For privacy questions or requests, email privacy@stablehq.co.uk.

What we collect and why

The enquiry form asks for your name and email address. Yard name, phone number and anything you’d like us to know are optional. We use these details to reply, understand what you need and discuss StableHQ with you. Our lawful basis is legitimate interests in answering enquiries and discussing our service with people who contact us. Please don’t send rider or medical information.

Each saved enquiry also has a request identifier and the date and time it was received. To limit spam, the website temporarily counts requests against an IP address supplied by our hosting service, where available. The limit uses a 15-minute window. Counts stay in the web server’s memory; expired counts are cleared when another enquiry request is handled, and all counts reset when the process restarts. The hidden anti-spam field is not saved with your enquiry.

How enquiries are stored and notified

Enquiries are saved in our private website database, hosted with our website by Railway in EU West (Amsterdam, Netherlands). The website’s enquiry service can add enquiries but cannot read them back. When email notifications are configured, the enquiry details are also sent by email to the StableHQ team through Resend, our email processor, with your email address as the reply-to address. An email failure does not delete a saved enquiry.

Resend processes email data in the USA. Its data processing agreement provides EU Standard Contractual Clauses with the UK Addendum for UK transfers, and states certification under the EU–US Data Privacy Framework and its UK Extension. Railway is also a US company; its published data processing agreement provides EU Standard Contractual Clauses with the UK Addendum for UK transfers. Confirmation of Railway’s executed agreement and transfer coverage remains [to confirm].

Submitting this form does not subscribe you to marketing or create an account.

How long we keep enquiries

We keep website enquiries and their email notifications for 12 months from receipt, then delete them by hand. There is no automatic deletion job. Contact us if you would like us to review or delete your enquiry.

Cookies on these pages

The homepage, enquiry form and this notice do not use analytics, advertising cookies or tracking pixels. Images and fonts are served by StableHQ. The separate demo and account pages have their own sign-in functionality.

Your privacy requests

You can ask to access or correct your enquiry information, request its deletion, or raise a concern about how it is used by emailing us. You can also complain to the UK Information Commissioner’s Office.